Elders Helpline 1090 - a joint project of the Bangalore City Police and Nightingales Medical Trust, has been set up to tackle the problems of elder abuse in Bangalore since 2002.
The Helpline 1090 propagates Nightingales Medical Trust’s vision of ensuring a life of dignity and security to all elders by combating harassment and abuse and since its inception it has been handling an average of 40 calls per day.
Elders can call the Helpline 1090 or walk in to the Helpline office to reach out for help and assistance against all forms of abuse. Our committed staff comprising of social workers, counselors, volunteers, legal professionals and police personnel are skilled to sensitively and tactfully solve cases that are reported here. Elders can be assured of emotional support from the helpline staff during the course of intervention.
Assistance and advice on legal matters, information on various service providers for elderly can also be availed through this helpline.
Prompt intervention when elders in distress call for help
Timely support, reconciliation and reunion in family disputes
Facilitating police intervention in serious cases
Rehabilitation & counseling
Interacting with other service agencies and government departments
Information on service providers for elderly and other needs of elderly
Tracing down missing / straying elders
Creating awareness about elders’ rights, children’s responsibilities and involvement of the public in minimizing crime and violence against elders
Free legal advice on Thursdays & Saturdays
Facilities for alternative dispute resolution methods
Awareness programmes / talks on issues pertaining to rights of elders
The Elders Helpline 1090 is established in association with the Bengaluru City Police and is supported by the Department for the Empowerment of Differently Abled and Senior Citizens, Govt. of Karnataka.
My son, daughter-in-law and 2 children along with wife and I stay in the same house for several years and the house belongs to me. For some time now, they were neglecting us. So we went to my daughter's house for a few months. My son was keeping my property papers, he indicated that he will not return it.
We came to the Elders Helpline to help get our house back. Staff at the Helpline called son and daughter-in-law for discussions. With pressure from staff he vacated the house and handed over the key in two months time. We are very happy to get our house back
We approached the Elders Helpline in the last week of June 2021 for help with an issue. My dad's property in Indiranagar was rented out to a doctor in Jan 2021. However, this doctor did not pay the rent for the premises. The rent was the primary source of income for my dad. The tenant was not willing to vacate and was even ignoring our calls. The helpline staff took up our case, and within a week our property was handed over to us with all dues paid. Our heartfelt thanks to the Helpline staff.
Elders waiting to be attended