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Elder abuse can be defined as an act intended to harm an older person by way of physical, emotional or psychological, mental, sexual, neglect or financial distress. Elder abuse includes harmful acts committed by close family, known relatives, friends, neighbours and paid caregivers. Abuse of elders takes many different forms, some involving intimidation or threats against the elderly or physical assault, some involving neglect, and others involving financial exploitation.

According to the World Health Organization, elder abuse is a problem that exists in both developing and developed countries, yet is typically under-reported globally. Until recently, this serious social problem was hidden from the public view and considered mostly a private matter. Even today, elder abuse continues to be a taboo, mostly underestimated and ignored by societies across the world.

There is a need to create awareness about the presence of elder abuse in our society, address the problems of abuse and to make the public aware of remedial measures that could be taken by the abused. As of July 2015, it was found that over 65% of elderly in India face abuse of some sort. 

Elders Helpline 1090 - a joint project of the Bangalore City Police and Nightingales Medical Trust, has been set up to tackle the problems of elder abuse in Bangalore since 2002. 

The Helpline 1090 propagates Nightingales Medical Trust’s vision of ensuring a life of dignity and security to all elders by combating harassment and abuse and since its inception it has been handling an average of 40 calls per day.

Elders can call the Helpline 1090 or walk in to the Helpline office to reach out for help and assistance against all forms of abuse. Our committed staff comprising of social workers, counselors, volunteers, legal professionals and police personnel are skilled to sensitively and tactfully solve cases that are reported here. Elders can be assured of emotional support from the helpline staff during the course of intervention.

Assistance and advice on legal matters, information on various service providers for elderly can also be availed through this helpline.

Elders Helpline 1090

Services at Elders Helpline 1090


Prompt intervention when elders in distress call for help


Timely support, reconciliation and reunion in family disputes


Facilitating police intervention in serious cases


Rehabilitation & counseling


Interacting with other service agencies and government departments


Information on service providers for elderly and other needs of elderly


Tracing down missing / straying elders


Creating awareness about elders’ rights, children’s responsibilities and involvement of the public in minimizing crime and violence against elders


Free legal advice on Thursdays & Saturdays


Facilities for alternative dispute resolution methods


Awareness programmes / talks on issues pertaining to rights of elders

Bengaluru City Police are a partner of NMT at the Elders Helpline 1090

The Elders Helpline 1090 is established in association with the Bengaluru City Police and is supported by the Department for the Empowerment of Differently Abled and Senior Citizens, Govt. of Karnataka.

Take a Tour


Elders Helpline 1090
Office of the Commissioner of Police, No. 1,
Infantry Road, Bengaluru, Karnataka 560001 | 1090

Elders Helpline Extension Counter - Malleshwaram
3, 5th Cross, Near-KC General Hospital,
Malleshwaram, Bengaluru 560003

Elders Helpline Extension Counter - Basvanagudi,
Krishna Rajendra Rd, Near Krishna Rao Park,
Basavanagudi, Bengaluru 560004

Phone Support


+ 91 80 4246565

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